The Motability Scheme enables people to lease a new car by using their government-funded mobility allowances. This gives them the freedom to get to work or college, meet up with friends, enjoy a day trip out with their families, attend a medical appointment – in short, to enjoy the freedom and independence that so many of us take for granted.
In fact, since the Scheme was set up in 1978, Motability has helped over 3 million people get mobile with a new vehicle.


There are two organisations which work closely together to deliver the Motability Scheme. They are Motability, a registered charity, responsible for the strategic direction and oversight of the Motability Scheme, and Motability Operations Ltd, a private company that operates the Scheme under contract to Motability.
Motability is a national charity set up at the initiative of the Government, with all party support, in 1977 and incorporated by Royal Charter. There objective is to help disabled people with their personal mobility.
They direct and oversee the Motability Scheme, administered by Motability Operations, which includes the Car Scheme and the Powered Wheelchair and Scooter Scheme.
They manage the Government’s Specialised Vehicles Fund, specifically to help people who need a heavily adapted car.
They raise money for our own Charitable Grants Programme to provide additional financial help to those people whose allowance does not cover the cost of the mobility solution they need.
Since 1978, Motability Operations has been responsible for the finance, administration and maintenance of the Car Scheme and the Powered Wheelchair and Scooter Scheme. They are owned by the UK's four major banks - Barclays, HSBC, Lloyds and RBS.
When you lease a car through Motability, all or part of your mobility allowance is paid directly to Motability Operations for the length of the agreement.

They aim to provide a wide range of affordable vehicles to meet our customers' disability needs.


If you receive either the Higher Rate Mobility Component of Disability Living Allowance (HRMC DLA), the Enhanced Rate of the Mobility Component of Personal Independence Payment (ERMC PIP), the War Pensioners' Mobility Supplement (WPMS) or the Armed Forces Independence Payment (AFIP) you may be eligible to join the Motability Scheme. The Motability Scheme enables people to lease a new car, by exchanging their Government funded mobility allowance.

To lease a car through Motability, you must have at least 12 months award remaining. Only the higher or enhanced rate of the mobility allowance is used. Please note that the Attendance Allowance can’t be used to lease a car through Motability.

If you need a specific car because of your disability and you are unable to afford the Advance Payment required, or if you need essential adaptations which can sometimes cost more, Motability may be able to provide financial help through the provision of a grant.

Financial help is only awarded towards the least expensive solution that meets your mobility needs and you should also expect to contribute as much as you can afford.

One of the common misconceptions regarding eligibility for the Scheme is that there is an upper age limit, this is not necessarily the case. In fact we have a large proportion of our customers who are aged over 65. As long as you were awarded your relevant allowance before the age of 65 then you are likely to be eligible for the scheme.


We have compiled a list of the most popular questions our Motability Speciaist’s get asked and have provided the answers below. But if you have any questions that have not been answered here please telephone or pop in to see us, we will be delighted to see how we can help.

What is included?


A new car every 3 years, comprehensive insurance, RAC breakdown cover, replacement tyres, windscreens and glass, servicing and maintenance and a 60,000 mileage allowance over that 3 year period.

Are there many forms to complete?


There is no paperwork at all, no forms to fill in, no assessments or credit checks to go through. It’s all done by us.

Is there a waiting list?

No. Once you have chosen your vehicle we will be able to tell you how long the process will take until your new car is delivered.

What if I need adaptations to my new car?


A wide range of adaptations are available, many at no extra cost. We arrange all of these via our associate specialist, All Shropshire Mobility. They will check your suitability for each adaptation and provide professional advice on how the car can be adapted to suit your circumstances. All of these are then fitted to the car prior to handover so that you drive away with everything done for you.

I have a good no claims history, can I carry this forward if I left the Car Scheme in the future?


The scheme insurers are able to provide confirmation of the claims history on the policy should you ever leave the Motability Scheme.

Can I have a test drive first?

Yes, we understand it’s very important that you test drive the car before you decide to make sure you find the car that best suits your needs. At this time solo test drives are taking place to maintain social distancing measures.

What can I use the car for?


The car is for the benefit of the disabled customer, whether they are in the car or not. This includes getting to and from work and in some cases for business use. However it should not be used as a taxi or a delivery vehicle.

I have chosen the car I want, what should I do next?


Once you’ve chosen the vehicle that suits you best you will need to place an order. You’ll need to provide just three things to your Motability Specialist: Your driving licence (and/or the licences of your nominated drivers), your award entitlement and proof of address (such as a recent utility bill), we take care of everything else.

Will anyone in the Dealership check my physical condition?


No. There are no assessments of any kind. Provided you have at least 12 months left to run on your allowance you are eligible.

Do I have to be a driver?


No. You don’t have to drive to take a car out on the Scheme, you can nominate up to two drivers.

Will you fully understand my needs?


At Greenhous our Motability Specialists go through special training to make sure they fully understand the needs of people with a disability.

Do I have to come into the Dealership?


No. There may be times when it is difficult for you to get out. This applies to the test drive, the application and the delivery/handover of your new car. For us it is all about trying to make your life and requirements as easy as possible. 

What if my circumstances change over the next three years?


Depending on the circumstances Motability look at each case individually and will do their best to accommodate your new requirements.

What happens at the end of the 3 years?


It’s a simple and hassle free process. You just hand the car back to us at Greenhous having first chosen your next new car, which you can do up to three months before the end of the current agreement.